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[Resolved] is inaccessible at the moment (automated)

Started on August 12, 2020 at 9:39 AM. Resolved after about 5 hours


Access API
  • Identified
    August 12, 2020 at 9:39 AM  –  

    API cannot be accessed at the moment. This incident was created by an automated monitoring service.

  • Investigating
    August 12, 2020 at 9:43 AM  –  

    API Endpoint is currently experiencing a connection timeout due to updates on DNS Configuration. We are currently working with our upstream provider to resolve this issue.

    Merchants using the endpoint is not affected by this outage.

  • Monitoring
    August 12, 2020 at 12:19 PM  –  

    We are still monitoring the issue.

  • Resolved
    August 12, 2020 at 2:28 PM  –  

    API is now operational! This update was created by an automated monitoring service.