Aqwire Status - Incident history https://status.aqwire.io Aqwire Wed, 5 Jul 2023 11:00:00 +0000 Scheduled Maintenance Type: Maintenance Duration: 1 hour and 35 minutes Affected Components: Access API, Portal, Enterprise Dashboard Jul 5, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 5, 12:35:18 GMT+0 - Completed - Maintenance has completed successfully. All services are operational. Thanks for your patience. Jul 5, 11:00:00 GMT+0 - Identified - We are planning for a scheduled downtime during that time to perform system updates. Access to all platforms will be unavailable. Thank you for your patience. Type: Maintenance

Duration: 1 hour and 35 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>12:35:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are operational. Thanks for your patience. .</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled downtime during that time to perform system updates. Access to all platforms will be unavailable. Thank you for your patience..</p> ]]> Wed, 5 Jul 2023 11:00:00 +0000 https://status.aqwire.io/maintenance/cljo1fgtw353073bkodz1juurgs https://status.aqwire.io/maintenance/cljo1fgtw353073bkodz1juurgs Scheduled Maintenance Type: Maintenance Duration: 43 minutes Affected Components: Access API, Portal, Enterprise Dashboard Jun 15, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 15, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 15, 12:43:14 GMT+0 - Completed - Maintenance has completed successfully. All services are operational. Thanks for your patience. Type: Maintenance

Duration: 43 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>12:43:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are operational. Thanks for your patience. .</p> ]]> Thu, 15 Jun 2023 12:00:00 +0000 https://status.aqwire.io/maintenance/clix36c9e9169asn25fkapf2h https://status.aqwire.io/maintenance/clix36c9e9169asn25fkapf2h Enterprise Dashboard isn't accessible at the moment (automated) Type: Incident Duration: 1 day, 10 hours and 38 minutes Affected Components: Enterprise Dashboard Jun 2, 13:04:40 GMT+0 - Investigating - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 2, 13:39:17 GMT+0 - Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 day, 10 hours and 38 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:04:40</var> GMT+0</small><br><strong>Investigating</strong> - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:39:17</var> GMT+0</small><br><strong>Resolved</strong> - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 2 Jun 2023 13:04:40 +0000 https://status.aqwire.io/incident/cliekupyb1225812nsogzpax1jk3 https://status.aqwire.io/incident/cliekupyb1225812nsogzpax1jk3 Scheduled Maintenance Type: Maintenance Duration: 1 day, 6 hours and 4 minutes Affected Components: Access API, Portal, Enterprise Dashboard May 3, 11:00:00 GMT+0 - Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience. May 3, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 3, 11:30:03 GMT+0 - Completed - Maintenance completed successfully ahead of time. All services are now operational. Thanks for your patience. Type: Maintenance

Duration: 1 day, 6 hours and 4 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:30:03</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed successfully ahead of time. All services are now operational. Thanks for your patience. .</p> ]]> Wed, 3 May 2023 11:00:00 +0000 https://status.aqwire.io/maintenance/clh5rvj231094297wsnco1s0w5yq https://status.aqwire.io/maintenance/clh5rvj231094297wsnco1s0w5yq Scheduled Maintenance Type: Maintenance Duration: 1 day and 6 hours Affected Components: Access API, Enterprise Dashboard, Portal Apr 12, 11:00:00 GMT+0 - Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience. Apr 12, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully. All services are operational. Apr 12, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day and 6 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are operational..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 12 Apr 2023 11:00:00 +0000 https://status.aqwire.io/maintenance/clgdcsdty5466ymnhy6rlnp90 https://status.aqwire.io/maintenance/clgdcsdty5466ymnhy6rlnp90 Scheduled Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Portal, Access API, Enterprise Dashboard Mar 21, 11:00:00 GMT+0 - Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience. Mar 21, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 21, 11:15:01 GMT+0 - Completed - Maintenance has completed successfully. All services are now operational. Type: Maintenance

Duration: 15 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>11:15:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are now operational. .</p> ]]> Tue, 21 Mar 2023 11:00:00 +0000 https://status.aqwire.io/maintenance/clfetzpuc29980760ojjle64mr9 https://status.aqwire.io/maintenance/clfetzpuc29980760ojjle64mr9 Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Portal, Enterprise Dashboard, Access API Feb 28, 12:00:00 GMT+0 - Identified - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience. Feb 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 28, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 28 Feb 2023 12:00:00 +0000 https://status.aqwire.io/maintenance/clemhae7s40884830ot6xt55fnx https://status.aqwire.io/maintenance/clemhae7s40884830ot6xt55fnx Scheduled Maintenance Type: Incident Duration: 42 minutes Affected Components: Portal, Enterprise Dashboard, Access API Feb 7, 12:10:35 GMT+0 - Investigating - Maintenance is now in progress. Feb 7, 12:52:27 GMT+0 - Resolved - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues. Type: Incident

Duration: 42 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:10:35</var> GMT+0</small><br><strong>Investigating</strong> - Maintenance is now in progress. .</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:52:27</var> GMT+0</small><br><strong>Resolved</strong> - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues..</p> ]]> Tue, 7 Feb 2023 12:10:35 +0000 https://status.aqwire.io/incident/cldu7a7qv455917asojzmuggqv0 https://status.aqwire.io/incident/cldu7a7qv455917asojzmuggqv0 Under investigation Type: Incident Duration: 20 minutes Affected Components: Website, Portal Nov 27, 15:59:16 GMT+0 - Investigating - We are currently investigating a potential outage in Portals (pay.aqwire.io) and other domains Nov 27, 16:19:31 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 20 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>15:59:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a potential outage in Portals (pay.aqwire.io) and other domains .</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:19:31</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Sun, 27 Nov 2022 15:59:16 +0000 https://status.aqwire.io/incident/clazjqz174162hkmz8rb1myr7 https://status.aqwire.io/incident/clazjqz174162hkmz8rb1myr7 Website isn't accessible at the moment (automated) Type: Incident Duration: 2 days, 17 hours and 6 minutes Affected Components: Website Nov 27, 15:29:53 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 27, 16:34:58 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 days, 17 hours and 6 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>15:29:53</var> GMT+0</small><br><strong>Investigating</strong> - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:34:58</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 27 Nov 2022 15:29:53 +0000 https://status.aqwire.io/incident/clazip6r31229von6crwu0dxz https://status.aqwire.io/incident/clazip6r31229von6crwu0dxz Scheduled Maintenance Type: Maintenance Duration: 1 hour and 56 minutes Affected Components: Portal, Enterprise Dashboard, Access API Nov 15, 12:00:00 GMT+0 - Identified - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience. Nov 15, 13:55:35 GMT+0 - Completed - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues. Nov 15, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 56 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>13:55:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 15 Nov 2022 12:00:00 +0000 https://status.aqwire.io/maintenance/clag1y8z97414icnegh340wa2 https://status.aqwire.io/maintenance/clag1y8z97414icnegh340wa2 Scheduled Maintenance Type: Maintenance Duration: 7 hours and 32 minutes Affected Components: Access API, Enterprise Dashboard, Portal Oct 11, 23:00:00 GMT+0 - Identified - We will be performing database and system updates during this time. Another update will be shared once all activities have been performed. Thanks for your patience. Oct 11, 15:27:59 GMT+0 - Completed - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues. Oct 11, 23:02:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 7 hours and 32 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database and system updates during this time. Another update will be shared once all activities have been performed. Thanks for your patience..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:27:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues. .</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>23:02:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 11 Oct 2022 23:00:00 +0000 https://status.aqwire.io/maintenance/cl942txd280463ikndk9vydp9b https://status.aqwire.io/maintenance/cl942txd280463ikndk9vydp9b Database migration Type: Maintenance Duration: 2 hours Affected Components: Portal, Access API, Enterprise Dashboard May 30, 14:00:01 GMT+0 - Identified - Maintenance is now in progress May 30, 14:00:00 GMT+0 - Identified - We will be performing system updates and migrating our database to a new version during that time. May 30, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully May 30, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing system updates and migrating our database to a new version during that time. .</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 30 May 2022 14:00:00 +0000 https://status.aqwire.io/maintenance/cl3si7rwz10148neo6n0e5ux9q https://status.aqwire.io/maintenance/cl3si7rwz10148neo6n0e5ux9q Scheduled Maintenance Type: Maintenance Duration: 7 hours and 39 minutes Affected Components: Portal, Access API, Enterprise Dashboard Mar 10, 09:00:00 GMT+0 - Identified - Advisory Please be advised that we will be having a scheduled maintenance between 5:00 PM to 1:00 AM PHT on March 10, 2022 to perform a series of system upgrades across all environments. During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards, Mar 10, 10:55:17 GMT+0 - Identified - Performing backup and database upgrade to latest version. Mar 10, 16:39:06 GMT+0 - Completed - Services are operational. We will continue to monitor for any issues. Mar 10, 13:55:48 GMT+0 - Identified - We are still working on restoring services to normal operations. Mar 10, 11:47:56 GMT+0 - Identified - Migrated database to latest version. Done. Mar 10, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours and 39 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Advisory Please be advised that we will be having a scheduled maintenance between 5:00 PM to 1:00 AM PHT on March 10, 2022 to perform a series of system upgrades across all environments. During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>10:55:17</var> GMT+0</small><br><strong>Identified</strong> - Performing backup and database upgrade to latest version..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:39:06</var> GMT+0</small><br><strong>Completed</strong> - Services are operational. We will continue to monitor for any issues..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>13:55:48</var> GMT+0</small><br><strong>Identified</strong> - We are still working on restoring services to normal operations..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:47:56</var> GMT+0</small><br><strong>Identified</strong> - Migrated database to latest version. Done..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 10 Mar 2022 09:00:00 +0000 https://status.aqwire.io/maintenance/cl0jmfepy12204dpon9eed4btq https://status.aqwire.io/maintenance/cl0jmfepy12204dpon9eed4btq Scheduled Maintenance Type: Maintenance Duration: 6 hours and 7 minutes Affected Components: Access API, Portal, Enterprise Dashboard Nov 23, 13:35:44 GMT+0 - Completed - All services are operational. Nov 23, 14:07:25 GMT+0 - Completed - Resolved. Nov 23, 10:01:50 GMT+0 - Identified - We are still working to restore services as soon as possible. Nov 23, 11:01:42 GMT+0 - Identified - The ff. sites/services are now operational - dashboard.aqwire.io - pay.aqwire.io, api.aqwire.io, payments.aqwire.io We are still working on the system updates for ayalaland.aqwire.io and gateway.aqwire.io Thank you for your patience. Nov 23, 13:59:50 GMT+0 - Completed - Experiencing an issue with international card payments. Monitoring.. Nov 23, 12:31:34 GMT+0 - Identified - ayalaland.aqwire.io (Ayala Land Enrollment Portal) is now operational Thank you for your patience. Nov 23, 08:06:17 GMT+0 - Identified - System update activity is now in progress. Nov 23, 08:00:00 GMT+0 - Identified - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards, Type: Maintenance

Duration: 6 hours and 7 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>13:35:44</var> GMT+0</small><br><strong>Completed</strong> - All services are operational. .</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>14:07:25</var> GMT+0</small><br><strong>Completed</strong> - Resolved..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>10:01:50</var> GMT+0</small><br><strong>Identified</strong> - We are still working to restore services as soon as possible. .</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>11:01:42</var> GMT+0</small><br><strong>Identified</strong> - The ff. sites/services are now operational - dashboard.aqwire.io - pay.aqwire.io, api.aqwire.io, payments.aqwire.io We are still working on the system updates for ayalaland.aqwire.io and gateway.aqwire.io Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>13:59:50</var> GMT+0</small><br><strong>Completed</strong> - Experiencing an issue with international card payments. Monitoring...</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>12:31:34</var> GMT+0</small><br><strong>Identified</strong> - ayalaland.aqwire.io (Ayala Land Enrollment Portal) is now operational Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>08:06:17</var> GMT+0</small><br><strong>Identified</strong> - System update activity is now in progress..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.</p> ]]> Tue, 23 Nov 2021 08:00:00 +0000 https://status.aqwire.io/maintenance/ckvuklyha10466477kmv8khv8hzp https://status.aqwire.io/maintenance/ckvuklyha10466477kmv8khv8hzp Scheduled Maintenance Type: Maintenance Duration: 17 hours and 38 minutes Affected Components: Access API, Portal, Enterprise Dashboard Nov 22, 08:02:36 GMT+0 - Identified - Maintenance is now in progress. Nov 23, 00:21:31 GMT+0 - Identified - We are still working to restore services as soon as possible. Nov 22, 09:40:45 GMT+0 - Identified - Maintenance still in progress due to data ETL is taking longer than expected. We are still working to restore services as soon as possible. Nov 23, 01:38:27 GMT+0 - Completed - All services are operational. Nov 22, 20:53:33 GMT+0 - Identified - We are still working to restore services as soon as possible. Nov 22, 11:13:31 GMT+0 - Identified - We are still working to restore services as soon as possible. Nov 22, 08:00:00 GMT+0 - Identified - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards, Type: Maintenance

Duration: 17 hours and 38 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>08:02:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>00:21:31</var> GMT+0</small><br><strong>Identified</strong> - We are still working to restore services as soon as possible. .</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>09:40:45</var> GMT+0</small><br><strong>Identified</strong> - Maintenance still in progress due to data ETL is taking longer than expected. We are still working to restore services as soon as possible..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>01:38:27</var> GMT+0</small><br><strong>Completed</strong> - All services are operational..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>20:53:33</var> GMT+0</small><br><strong>Identified</strong> - We are still working to restore services as soon as possible. .</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>11:13:31</var> GMT+0</small><br><strong>Identified</strong> - We are still working to restore services as soon as possible..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.</p> ]]> Mon, 22 Nov 2021 08:00:00 +0000 https://status.aqwire.io/maintenance/ckvukjnfy10445107kmvtyvge2hm https://status.aqwire.io/maintenance/ckvukjnfy10445107kmvtyvge2hm Email Service Interruption Type: Incident Duration: 23 days, 10 hours and 52 minutes Affected Components: Access API, Portal Dec 1, 09:22:51 GMT+0 - Resolved - Email service restored to normal. Dec 1, 00:00:00 GMT+0 - Monitoring - We are currently having issues with our email service provider. Please be advised that you might receive your transaction confirmation email receipts late once service is restored to normal. We are currently monitoring and working with our vendor to resolve this situation. Type: Incident

Duration: 23 days, 10 hours and 52 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:22:51</var> GMT+0</small><br><strong>Resolved</strong> - Email service restored to normal..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently having issues with our email service provider. Please be advised that you might receive your transaction confirmation email receipts late once service is restored to normal. We are currently monitoring and working with our vendor to resolve this situation..</p> ]]> Tue, 1 Dec 2020 00:00:00 +0000 https://status.aqwire.io/incident/cki5lviukqr8607662bxpijfy https://status.aqwire.io/incident/cki5lviukqr8607662bxpijfy Payment Portals is inaccessible at the moment (automated) Type: Incident Duration: 19 hours and 52 minutes Affected Components: Portal Nov 18, 00:06:15 GMT+0 - Identified - Payment Portals cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 00:26:07 GMT+0 - Resolved - Payment Portals is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 19 hours and 52 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:06:15</var> GMT+0</small><br><strong>Identified</strong> - Payment Portals cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:26:07</var> GMT+0</small><br><strong>Resolved</strong> - Payment Portals is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 18 Nov 2020 00:06:15 +0000 https://status.aqwire.io/incident/ckhmnauxf5c9l0775cwsnkrnw https://status.aqwire.io/incident/ckhmnauxf5c9l0775cwsnkrnw 503 Service Unavailable Type: Incident Duration: 6 days, 23 hours and 7 minutes Nov 5, 02:00:00 GMT+0 - Identified - Error: Connect to SAP gateway failed Nov 5, 04:47:06 GMT+0 - Resolved - Service has been restored to normal operations. 🎉 Nov 5, 04:07:11 GMT+0 - Monitoring - We are waiting resolution and advisory from network team of Ayala Land Inc. Type: Incident

Duration: 6 days, 23 hours and 7 minutes

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Error: Connect to SAP gateway failed.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>04:47:06</var> GMT+0</small><br><strong>Resolved</strong> - Service has been restored to normal operations. 🎉.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>04:07:11</var> GMT+0</small><br><strong>Monitoring</strong> - We are waiting resolution and advisory from network team of Ayala Land Inc..</p> ]]> Thu, 5 Nov 2020 02:00:00 +0000 https://status.aqwire.io/incident/ckh4b5eg94vva0766lvvu2m9f https://status.aqwire.io/incident/ckh4b5eg94vva0766lvvu2m9f 503 Service Unavailable Type: Incident Duration: 3 days, 3 hours and 5 minutes Oct 14, 00:14:42 GMT+0 - Monitoring - Waiting for feedback and resolution Oct 14, 01:29:46 GMT+0 - Resolved - Service has been restored to normal operations. Type: Incident

Duration: 3 days, 3 hours and 5 minutes

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>00:14:42</var> GMT+0</small><br><strong>Monitoring</strong> - Waiting for feedback and resolution.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:29:46</var> GMT+0</small><br><strong>Resolved</strong> - Service has been restored to normal operations..</p> ]]> Wed, 14 Oct 2020 00:14:42 +0000 https://status.aqwire.io/incident/ckg8n9x5s35nr07721kdy31is https://status.aqwire.io/incident/ckg8n9x5s35nr07721kdy31is 503 Service Unavailable Type: Incident Duration: 5 days, 3 hours and 56 minutes Oct 12, 05:15:38 GMT+0 - Resolved - Issue has been resolved. Oct 12, 03:11:42 GMT+0 - Monitoring - We are currently getting a **HTTP 503: 503 Service Unavailable** response from the web service of Ayala Land. We have already reported this concern and shall continue to monitor and wait for resolution. Reason: Connect to SAP gateway failed Type: Incident

Duration: 5 days, 3 hours and 56 minutes

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>05:15:38</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>03:11:42</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently getting a **HTTP 503: 503 Service Unavailable** response from the web service of Ayala Land. We have already reported this concern and shall continue to monitor and wait for resolution. Reason: Connect to SAP gateway failed.</p> ]]> Mon, 12 Oct 2020 03:11:42 +0000 https://status.aqwire.io/incident/ckg5yqxqf70qh0733tl468elp https://status.aqwire.io/incident/ckg5yqxqf70qh0733tl468elp Enterprise Dashboard is inaccessible at the moment (automated) Type: Incident Duration: 1 day, 16 hours and 19 minutes Affected Components: Enterprise Dashboard Oct 7, 14:56:17 GMT+0 - Identified - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 15:36:35 GMT+0 - Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 day, 16 hours and 19 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:56:17</var> GMT+0</small><br><strong>Identified</strong> - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:36:35</var> GMT+0</small><br><strong>Resolved</strong> - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 7 Oct 2020 14:56:17 +0000 https://status.aqwire.io/incident/ckfzilobf27450707ogedlj7d https://status.aqwire.io/incident/ckfzilobf27450707ogedlj7d payments.aqwire.io is inaccessible at the moment (automated) Type: Incident Duration: 12 days and 43 minutes Affected Components: Access API Aug 12, 12:19:11 GMT+0 - Monitoring - We are still monitoring the issue. Aug 12, 09:39:47 GMT+0 - Identified - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 12, 09:43:14 GMT+0 - Investigating - API Endpoint `payments.aqwire.io` is currently experiencing a connection timeout due to updates on DNS Configuration. We are currently working with our upstream provider to resolve this issue. Merchants using the `checkout.aqwire.io` endpoint is not affected by this outage. Aug 12, 14:28:30 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 12 days and 43 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:19:11</var> GMT+0</small><br><strong>Monitoring</strong> - We are still monitoring the issue..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>09:39:47</var> GMT+0</small><br><strong>Identified</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>09:43:14</var> GMT+0</small><br><strong>Investigating</strong> - API Endpoint `payments.aqwire.io` is currently experiencing a connection timeout due to updates on DNS Configuration. We are currently working with our upstream provider to resolve this issue. Merchants using the `checkout.aqwire.io` endpoint is not affected by this outage..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:28:30</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 12 Aug 2020 09:39:47 +0000 https://status.aqwire.io/incident/ckdr6my0j03nu0775f5dc0mfw https://status.aqwire.io/incident/ckdr6my0j03nu0775f5dc0mfw Enterprise Dashboard is inaccessible at the moment (automated) Type: Incident Duration: 13 hours and 41 minutes Affected Components: Enterprise Dashboard Aug 11, 15:35:43 GMT+0 - Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service. Aug 11, 15:22:03 GMT+0 - Identified - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 13 hours and 41 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>15:35:43</var> GMT+0</small><br><strong>Resolved</strong> - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>15:22:03</var> GMT+0</small><br><strong>Identified</strong> - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Tue, 11 Aug 2020 15:22:03 +0000 https://status.aqwire.io/incident/ckdq3f8xc0t6e0758tvep2jfu https://status.aqwire.io/incident/ckdq3f8xc0t6e0758tvep2jfu Portals is inaccessible at the moment (automated) Type: Incident Duration: 4 hours and 13 minutes Affected Components: Portal Jul 30, 08:28:24 GMT+0 - Resolved - Portals is now operational! This update was created by an automated monitoring service. Jul 30, 08:24:12 GMT+0 - Identified - Portals cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 4 hours and 13 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>08:28:24</var> GMT+0</small><br><strong>Resolved</strong> - Portals is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>08:24:12</var> GMT+0</small><br><strong>Identified</strong> - Portals cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2020 08:24:12 +0000 https://status.aqwire.io/incident/ckd8j7nzn0ku907642elxpubl https://status.aqwire.io/incident/ckd8j7nzn0ku907642elxpubl