tag:status.aqwire.io,2005:/history Aqwire Status - Incident history 2023-07-05T11:00:00.000+00:00 Aqwire tag:status.aqwire.io,2005:Maintenance/cljo1fgtw353073bkodz1juurgs 2023-07-05T11:00:00.000+00:00 2023-07-05T11:00:01.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 35 minutes

Affected Components: Access API, Portal, Enterprise Dashboard

Jul 5, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 5, 12:35:18 GMT+0
Completed - Maintenance has completed successfully. All services are operational. Thanks for your patience. .

Jul 5, 11:00:00 GMT+0
Identified - We are planning for a scheduled downtime during that time to perform system updates. Access to all platforms will be unavailable. Thank you for your patience..

]]> tag:status.aqwire.io,2005:Maintenance/clix36c9e9169asn25fkapf2h 2023-06-15T12:00:00.000+00:00 2023-06-15T12:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 43 minutes

Affected Components: Access API, Portal, Enterprise Dashboard

Jun 15, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 15, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 12:43:14 GMT+0
Completed - Maintenance has completed successfully. All services are operational. Thanks for your patience. .

]]> tag:status.aqwire.io,2005:Incident/cliekupyb1225812nsogzpax1jk3 2023-06-02T13:04:40.162+00:00 2023-06-02T13:04:40.178+00:00 Enterprise Dashboard isn't accessible at the moment (automated) Type: Incident

Duration: 1 day, 10 hours and 38 minutes

Affected Components: Enterprise Dashboard

Jun 2, 13:04:40 GMT+0
Investigating - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 2, 13:39:17 GMT+0
Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Maintenance/clh5rvj231094297wsnco1s0w5yq 2023-05-03T11:00:00.000+00:00 2023-05-03T11:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 day, 6 hours and 4 minutes

Affected Components: Access API, Portal, Enterprise Dashboard

May 3, 11:00:00 GMT+0
Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..

May 3, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 3, 11:30:03 GMT+0
Completed - Maintenance completed successfully ahead of time. All services are now operational. Thanks for your patience. .

]]> tag:status.aqwire.io,2005:Maintenance/clgdcsdty5466ymnhy6rlnp90 2023-04-12T11:00:00.000+00:00 2023-04-12T11:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 day and 6 hours

Affected Components: Access API, Enterprise Dashboard, Portal

Apr 12, 11:00:00 GMT+0
Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..

Apr 12, 11:30:00 GMT+0
Completed - Maintenance has completed successfully. All services are operational..

Apr 12, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.aqwire.io,2005:Maintenance/clfetzpuc29980760ojjle64mr9 2023-03-21T11:00:00.000+00:00 2023-03-21T11:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: Portal, Access API, Enterprise Dashboard

Mar 21, 11:00:00 GMT+0
Identified - We are planning for a scheduled system maintenance during that time. Access to all platforms will be unavailable. Thank you for your patience..

Mar 21, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 21, 11:15:01 GMT+0
Completed - Maintenance has completed successfully. All services are now operational. .

]]> tag:status.aqwire.io,2005:Maintenance/clemhae7s40884830ot6xt55fnx 2023-02-28T12:00:00.000+00:00 2023-02-28T12:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Portal, Enterprise Dashboard, Access API

Feb 28, 12:00:00 GMT+0
Identified - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience..

Feb 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 28, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.aqwire.io,2005:Incident/cldu7a7qv455917asojzmuggqv0 2023-02-07T12:10:35.307+00:00 2023-02-07T12:10:35.307+00:00 Scheduled Maintenance Type: Incident

Duration: 42 minutes

Affected Components: Portal, Enterprise Dashboard, Access API

Feb 7, 12:10:35 GMT+0
Investigating - Maintenance is now in progress. .

Feb 7, 12:52:27 GMT+0
Resolved - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues..

]]> tag:status.aqwire.io,2005:Incident/clazjqz174162hkmz8rb1myr7 2022-11-27T15:59:16.531+00:00 2022-11-27T15:59:16.531+00:00 Under investigation Type: Incident

Duration: 20 minutes

Affected Components: Website, Portal

Nov 27, 15:59:16 GMT+0
Investigating - We are currently investigating a potential outage in Portals (pay.aqwire.io) and other domains .

Nov 27, 16:19:31 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.aqwire.io,2005:Incident/clazip6r31229von6crwu0dxz 2022-11-27T15:29:53.774+00:00 2022-11-27T15:29:53.800+00:00 Website isn't accessible at the moment (automated) Type: Incident

Duration: 2 days, 17 hours and 6 minutes

Affected Components: Website

Nov 27, 15:29:53 GMT+0
Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 27, 16:34:58 GMT+0
Resolved - Website is now operational! This update was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Maintenance/clag1y8z97414icnegh340wa2 2022-11-15T12:00:00.000+00:00 2022-11-15T12:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 56 minutes

Affected Components: Portal, Enterprise Dashboard, Access API

Nov 15, 12:00:00 GMT+0
Identified - We will be performing database and system updates during this time. All platforms will be unavailable. Thank you for your patience..

Nov 15, 13:55:35 GMT+0
Completed - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues..

Nov 15, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.aqwire.io,2005:Maintenance/cl942txd280463ikndk9vydp9b 2022-10-11T23:00:00.000+00:00 2022-10-11T23:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 7 hours and 32 minutes

Affected Components: Access API, Enterprise Dashboard, Portal

Oct 11, 23:00:00 GMT+0
Identified - We will be performing database and system updates during this time. Another update will be shared once all activities have been performed. Thanks for your patience..

Oct 11, 15:27:59 GMT+0
Completed - Maintenance has completed successfully. All services are now operational. We will continue to monitor for any issues. .

Oct 11, 23:02:00 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.aqwire.io,2005:Maintenance/cl3si7rwz10148neo6n0e5ux9q 2022-05-30T14:00:00.000+00:00 2022-05-30T14:00:01.000+00:00 Database migration Type: Maintenance

Duration: 2 hours

Affected Components: Portal, Access API, Enterprise Dashboard

May 30, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 14:00:00 GMT+0
Identified - We will be performing system updates and migrating our database to a new version during that time. .

May 30, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 30, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.aqwire.io,2005:Maintenance/cl0jmfepy12204dpon9eed4btq 2022-03-10T09:00:00.000+00:00 2022-03-10T09:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 7 hours and 39 minutes

Affected Components: Portal, Access API, Enterprise Dashboard

Mar 10, 09:00:00 GMT+0
Identified - Advisory Please be advised that we will be having a scheduled maintenance between 5:00 PM to 1:00 AM PHT on March 10, 2022 to perform a series of system upgrades across all environments. During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.

Mar 10, 10:55:17 GMT+0
Identified - Performing backup and database upgrade to latest version..

Mar 10, 16:39:06 GMT+0
Completed - Services are operational. We will continue to monitor for any issues..

Mar 10, 13:55:48 GMT+0
Identified - We are still working on restoring services to normal operations..

Mar 10, 11:47:56 GMT+0
Identified - Migrated database to latest version. Done..

Mar 10, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.aqwire.io,2005:Maintenance/ckvuklyha10466477kmv8khv8hzp 2021-11-23T08:00:00.000+00:00 2021-11-23T13:35:44.065+00:00 Scheduled Maintenance Type: Maintenance

Duration: 6 hours and 7 minutes

Affected Components: Access API, Portal, Enterprise Dashboard

Nov 23, 13:35:44 GMT+0
Completed - All services are operational. .

Nov 23, 14:07:25 GMT+0
Completed - Resolved..

Nov 23, 10:01:50 GMT+0
Identified - We are still working to restore services as soon as possible. .

Nov 23, 11:01:42 GMT+0
Identified - The ff. sites/services are now operational - dashboard.aqwire.io - pay.aqwire.io, api.aqwire.io, payments.aqwire.io We are still working on the system updates for ayalaland.aqwire.io and gateway.aqwire.io Thank you for your patience..

Nov 23, 13:59:50 GMT+0
Completed - Experiencing an issue with international card payments. Monitoring...

Nov 23, 12:31:34 GMT+0
Identified - ayalaland.aqwire.io (Ayala Land Enrollment Portal) is now operational Thank you for your patience..

Nov 23, 08:06:17 GMT+0
Identified - System update activity is now in progress..

Nov 23, 08:00:00 GMT+0
Identified - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.

]]> tag:status.aqwire.io,2005:Maintenance/ckvukjnfy10445107kmvtyvge2hm 2021-11-22T08:00:00.000+00:00 2021-11-22T08:02:36.106+00:00 Scheduled Maintenance Type: Maintenance

Duration: 17 hours and 38 minutes

Affected Components: Access API, Portal, Enterprise Dashboard

Nov 22, 08:02:36 GMT+0
Identified - Maintenance is now in progress..

Nov 23, 00:21:31 GMT+0
Identified - We are still working to restore services as soon as possible. .

Nov 22, 09:40:45 GMT+0
Identified - Maintenance still in progress due to data ETL is taking longer than expected. We are still working to restore services as soon as possible..

Nov 23, 01:38:27 GMT+0
Completed - All services are operational..

Nov 22, 20:53:33 GMT+0
Identified - We are still working to restore services as soon as possible. .

Nov 22, 11:13:31 GMT+0
Identified - We are still working to restore services as soon as possible..

Nov 22, 08:00:00 GMT+0
Identified - Advisory Please be advised that we will be having a two (2) hour downtime between 4:00 PM to 6:00 PM PHT on November 22 and November 23 to perform a series of system upgrades on the production environment During these times the ff. applications and services will be unavailable: - Portals 3 (pay.aqwire.io, ayalaland.aqwire.io) - Enterprise Dashboard (dashboard.aqwire.io, dashboard-beta.aqwire.io) - Access API (payments.aqwire.io, api.aqwire.io) We encourage to plan your transactions ahead of time or at a later time after the scheduled maintenance Thank you for your understanding and cooperation. Best regards,.

]]> tag:status.aqwire.io,2005:Incident/cki5lviukqr8607662bxpijfy 2020-12-01T00:00:00.000+00:00 2020-12-01T09:22:51.276+00:00 Email Service Interruption Type: Incident

Duration: 23 days, 10 hours and 52 minutes

Affected Components: Access API, Portal

Dec 1, 09:22:51 GMT+0
Resolved - Email service restored to normal..

Dec 1, 00:00:00 GMT+0
Monitoring - We are currently having issues with our email service provider. Please be advised that you might receive your transaction confirmation email receipts late once service is restored to normal. We are currently monitoring and working with our vendor to resolve this situation..

]]> tag:status.aqwire.io,2005:Incident/ckhmnauxf5c9l0775cwsnkrnw 2020-11-18T00:06:15.300+00:00 2020-11-18T00:06:15.338+00:00 Payment Portals is inaccessible at the moment (automated) Type: Incident

Duration: 19 hours and 52 minutes

Affected Components: Portal

Nov 18, 00:06:15 GMT+0
Identified - Payment Portals cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 00:26:07 GMT+0
Resolved - Payment Portals is now operational! This update was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Incident/ckh4b5eg94vva0766lvvu2m9f 2020-11-05T02:00:00.000+00:00 2020-11-05T02:00:00.000+00:00 503 Service Unavailable Type: Incident

Duration: 6 days, 23 hours and 7 minutes

Nov 5, 02:00:00 GMT+0
Identified - Error: Connect to SAP gateway failed.

Nov 5, 04:47:06 GMT+0
Resolved - Service has been restored to normal operations. 🎉.

Nov 5, 04:07:11 GMT+0
Monitoring - We are waiting resolution and advisory from network team of Ayala Land Inc..

]]> tag:status.aqwire.io,2005:Incident/ckg8n9x5s35nr07721kdy31is 2020-10-14T00:14:42.725+00:00 2020-10-14T00:14:42.725+00:00 503 Service Unavailable Type: Incident

Duration: 3 days, 3 hours and 5 minutes

Oct 14, 00:14:42 GMT+0
Monitoring - Waiting for feedback and resolution.

Oct 14, 01:29:46 GMT+0
Resolved - Service has been restored to normal operations..

]]> tag:status.aqwire.io,2005:Incident/ckg5yqxqf70qh0733tl468elp 2020-10-12T03:11:42.773+00:00 2020-10-12T05:15:38.402+00:00 503 Service Unavailable Type: Incident

Duration: 5 days, 3 hours and 56 minutes

Oct 12, 05:15:38 GMT+0
Resolved - Issue has been resolved..

Oct 12, 03:11:42 GMT+0
Monitoring - We are currently getting a **HTTP 503: 503 Service Unavailable** response from the web service of Ayala Land. We have already reported this concern and shall continue to monitor and wait for resolution. Reason: Connect to SAP gateway failed.

]]> tag:status.aqwire.io,2005:Incident/ckfzilobf27450707ogedlj7d 2020-10-07T14:56:17.476+00:00 2020-10-07T14:56:17.530+00:00 Enterprise Dashboard is inaccessible at the moment (automated) Type: Incident

Duration: 1 day, 16 hours and 19 minutes

Affected Components: Enterprise Dashboard

Oct 7, 14:56:17 GMT+0
Identified - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 7, 15:36:35 GMT+0
Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Incident/ckdr6my0j03nu0775f5dc0mfw 2020-08-12T09:39:47.304+00:00 2020-08-12T12:19:11.088+00:00 payments.aqwire.io is inaccessible at the moment (automated) Type: Incident

Duration: 12 days and 43 minutes

Affected Components: Access API

Aug 12, 12:19:11 GMT+0
Monitoring - We are still monitoring the issue..

Aug 12, 09:39:47 GMT+0
Identified - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 12, 09:43:14 GMT+0
Investigating - API Endpoint `payments.aqwire.io` is currently experiencing a connection timeout due to updates on DNS Configuration. We are currently working with our upstream provider to resolve this issue. Merchants using the `checkout.aqwire.io` endpoint is not affected by this outage..

Aug 12, 14:28:30 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Incident/ckdq3f8xc0t6e0758tvep2jfu 2020-08-11T15:22:03.049+00:00 2020-08-11T15:35:43.055+00:00 Enterprise Dashboard is inaccessible at the moment (automated) Type: Incident

Duration: 13 hours and 41 minutes

Affected Components: Enterprise Dashboard

Aug 11, 15:35:43 GMT+0
Resolved - Enterprise Dashboard is now operational! This update was created by an automated monitoring service..

Aug 11, 15:22:03 GMT+0
Identified - Enterprise Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.aqwire.io,2005:Incident/ckd8j7nzn0ku907642elxpubl 2020-07-30T08:24:12.047+00:00 2020-07-30T08:28:24.221+00:00 Portals is inaccessible at the moment (automated) Type: Incident

Duration: 4 hours and 13 minutes

Affected Components: Portal

Jul 30, 08:28:24 GMT+0
Resolved - Portals is now operational! This update was created by an automated monitoring service..

Jul 30, 08:24:12 GMT+0
Identified - Portals cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]>